Refund Policy

Creem is the merchant of record for Gole purchases. Refund requests may be handled through Creem or Gole support depending on the transaction type.

You may cancel a subscription through the Creem customer portal. Cancellation stops future renewals but does not automatically refund the current period unless required by law or explicitly approved.

If a subscription payment is refunded, unused subscription credits for that period may be removed from your account.

Credit packs are generally non-refundable once credits have been used. If a pack was purchased in error and no credits were spent, contact support within 7 days.

If a generation fails before provider costs are incurred, held or spent credits should be returned according to the task ledger. Partial provider charges may not be refundable.

Unauthorized chargebacks may result in account suspension while the dispute is reviewed. We may freeze remaining credits tied to the disputed payment.